What should we do when we sustain a loss or expect to suffer a loss in connection with an eligible shipment or receivables?
You should give us immediate notice either by sending in a written notice and/or a completed Proof of Loss Form. Please refer to the notification procedures for further details.
How do we submit a notification to you?
A written notification should be sent to us at the following address or fax number:
Chartis Insurance Hong Kong Limited
Claims Department
46/F, One Island East
18 Westlands Road
Hong Kong
Fax: +852 2838 9916
What documents are necessary for reporting a notification?
Please refer to the list of documents required .
How will we know whether the notification submitted is being processed?
Upon receipt of your written notification, we will send you a written acknowledgment. If you do not receive it, please contact us.