We recommend that you contact your agent, broker or us immediately with all available information about the loss.
A. Documents / information required for claims submission- You should immediately report your claim in writing to our claims department, together with all appropriate documents. The following information should be included:
- Policy number
- Description of the product involved
- How, when and where the accident took place
- The names, addresses and contact telephone numbers of the claimant
- The nature and extent of any injury or damage and location of the accident
- If the product is supplied by another company, you should also submit a copy of the purchase contract between you and the supplier, as well as the address, fax number and the insurance details of the supplier
- When you receive a Products Liability claim:
- You should acknowledge receipt of the claimant or vendor's notification of the claim
- You should not admit liability, assume any obligation, or make any offer or payment without our prior written consent
- If you receive summons or legal papers:
- You should immediately record the specifics of the claim and the date received
- You should not reply, admit liability, assume any obligation, or make any offer or payment without our prior written consent
- You should immediately notify us and send us the original summons and other documents
- You should provide the contact details of your company’s representative
- You should cooperate with our investigation, settlement or defense of the lawsuit
- You should assist us, upon our request, in the enforcement of any right against any person or organization which may be liable to the insured because of the injury or damage to which this insurance may also apply