Claims Procedure

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Property

We recommend that you contact your agent, broker or us immediately with all available information about the loss.

A. Documents / information required for claims submission
  • A completed claim form with a full description of the incident
  • Photographs showing the extent of the damage; and the point of entry into and exit from the premises (for burglary claims only). Digital photographs are acceptable
  • The original loss/damage report from the police or other relevant authorities, including the report reference number and the address of police station or issuing authority, if available
  • Original supporting documents showing the value of the lost or damaged
    item(s)
  • The original repair quotation(s), if the damaged property can be repaired
  • The original purchase receipt(s) and replacement quotation(s), if the damaged property needs to be replaced
B. Useful Notes
  • Please retain all damaged property available for our inspection upon our request.