In the event of loss, written notice of claim should be given to us within thirty (30) days after the occurrence , together with all relevant documents.
A. Documents / information required for claims submission- You should fill in the related claim form
- In order to help us to deal with your claims, you should provide all the supporting documents to substantiate your claim. Complete documentation will prevent the delay in your claim assessment as additional time may be required to obtain the requisite information (Please click here for the guidelines on documents required under different coverage)
- Upon receipt of sufficient documents, we will assess your claim accordingly. The result of your claim submission will be sent to you soon
- If you are traveling overseas and require emergency assistance because of a sickness or an injury, you can contact 24-hour Travel Guard Assistance Hotline at +852 3516 8699 by collect call anytime anywhere in the world for assistance.
- Please provide the following information when calling (if you are unable to call, please ask a family member, colleague or third party to assist):
- Your policy number
- Your company name
- Your name
- Your current location
- Describe your condition or symptoms and the nature of the assistance that you require - Base upon the information you provide, medical advice and assistance will be provided over the phone. If your medical condition is judged to be medically necessary and appropriate for a move to another location for medical treatment, or to return to Hong Kong (for Hong Kong residents), we will arrange for the evacuation utilizing the means best suit to do so, according to the severity of your medical condition.