If you need to file a Household Insurance claim, please notify your agent, broker or us immediately. You should submit a completed Claim Form to us as soon as possible and provide all relevant documents within thirty (30) days of the loss.
A. Documents / information required for claims submissionDamage to or loss of buildings, contents and personal effects & valuables:
- Incident report or letter issued by your building manager certifying that the loss occurred on the insured premises and the cause of the loss
- Original purchase receipts of the properties lost or damaged
- An estimate of repair costs. You should submit the estimate for our approval before making any repair
- Photographs of the damage. Digital photographs are acceptable
- Police report (only for loss caused by theft, burglary or robbery)
Please Note:
- In the event of loss by burglary, robbery or theft, report to the police within 24 hours and provide a copy of the police report
- Because an on-site survey may be required, do not dispose of any damaged item(s) unless we have agreed in writing for you to do so. The disposal of damaged item(s) without our authorization may result in the rejection of your claim.
- Incident report or letter issued by your building manager certifying that the accident occurred on the insured premises
- Details of the third party including name, HKID Card number, telephone number, and address, if available
- The name and address of any witnesses
- All relevant writs, summons, correspondence and documents from any third party. Do not acknowledge or respond.