- No age limit.Children traveling alone are allowed
- No excess on all benefits
- 24-hour Worldwide Emergency Assistance Services
- Additional benefits for Compulsory Quarantine
- In accordance with the advice of the Travel Industry Council of Hong Kong, Emergency Medical Evacuation 3 and Repatriation of Remains 3 are covered with unlimited benefit amount 2
- Cover against common epidemic, such as H1N1, Bird Flu, SARS, Dengue Fever etc
- All amateur sporting activities (e.g. Winter sports, rafting, scuba diving, Bungee jump & all water sports) are covered without extra premium
Schedule of Benefits
| Benefits | Global (HK$) | China (HK$) |
|---|---|---|
1. Emergency Medical Expenses & Assistance a. Medical Expenses b. Emergency Medical Evacuation c. Repatriation of Remains d. Overseas Hospital Cash e. Compassionate Visit f. Child Guard |
$1,000,000 Unlimited Unlimited $5,000 $30,000 $30,000 |
$250,000 Unlimited Unlimited NA NA NA |
2. Personal Accident a. Accident while in a Common Carrier b. Other Accidents |
$1,000,000 $500,000 |
$600,000 $300,000 |
3. Loss of Income Benefit |
$30,000 |
NA |
4. Journey Cancellation and Interruption a. Journey Cancellation b. Journey Interruption (i) Curtailment Expenses (ii) Journey Re-arrangement (iii) Compulsory Quarantine |
$30,000 $40,000 |
$10,000 $10,000 |
5. Personal Effects a. Baggage and Personal Effects Sub-limit per article/pair/set of articles b. Personal Money c. Travel Documents |
$10,000 $3,000 $2,500 $30,000 |
$5,000 $2,000 $500 $3,000 |
6. Delay Coverage a. Travel Delay b. Baggage Delay |
$2,000 $800 |
$500 NA |
7. Personal Liability |
$2,000,000 |
$2,000,000 |
8. Credit Card Protection |
$20,000 |
NA |
9. Loss of Home Content |
$3,000 |
NA |
The above information provides only a summary of the policy benefits. Actual coverage provided shall be subject to the terms, conditions and exclusions of the policy.
In the event of differences between the English and Chinese versions of these webpage, the English version shall prevail.
1. Is there any age limit for purchasing Travel Compass travel insurance?
Ans: There is no age limit.
2. Does Travel Compass travel insurance cover skiing or other sports activities?
Ans: Travel Compass travel insurance covers all amateur sports including skiing, scuba diving, sky diving, bungy jumping etc. except competition of any kind or professional sports.
3. Can a child be covered by the single trip plan individually?
Ans: Children aged under 17 who travel alone can be covered under Travel Compass Travel insurance.
4. What procedures shall I take if I am sick during the journey?
Ans: You can visit a qualified medical practitioner for medical consultation. Please remember to keep all doctor report(s)/receipt(s) for claims settlement.
5. Do I need to bring my policy during my journey?
Ans: It is appropiate that you bring your policy with you and keep a copy of the policy for your family members or friends.
6. I planned to travel with my friend. But he was seriously injured before departure and not able to do so. Is there any refund if I decided not to travel?
Ans: Yes. Under Journey Cancellation, we will reimburse you for the unrecoverable prepaid expenses subject to the stated limit of benefit if your traveling companion cancels the trip due to serious injury or serious sickness.
Chartis is a world leading property-casualty and general insurance organization serving more than 45 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry's most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence.
Chartis is the marketing name for the worldwide property-casualty and general insurance operations of Chartis Inc.
Customer Service Hotline: +852 3666 7022
[Office Hours: Monday to Friday 9:00a.m to 6:00p.m, except public holiday]
Fax No.: +852 2838 4180
Address: 46/F, One Island East, 18 Westlands Road, Hong Kong
Email: travelguard.hk@chartisinsurance.com
Claims Services
Customer Service Hotline: +852 3666 7090
[Office Hours: Monday to Friday 9:00a.m to 6:00p.m, except public holiday]
Fax No.: +852 2834 8962
Address: 46/F, One Island East, 18 Westlands Road, Hong Kong
Email: travel.claim.hk@chartisinsurance.com
Emergency Assistance Services
24-hour Travel Guard Assistance Hotline: +852 3516 8699